At Metro care services, we strive to offer the best customer experience by providing flexible and reliable on-demand services. We understand that sometimes plans change, and you may need to cancel or modify a booking. Our cancellation policy is designed to be fair to both our customers and service professionals.
Cancellation Before Service
•    General Cancellation: You may cancel your booking at any time up to 4 hours before the scheduled service time without incurring any charges.
•    Late Cancellation: If you cancel a booking within 4 hours of the scheduled service time, a cancellation fee of 20% of the total service cost will be charged. This is to compensate the service professional for time and preparation.
No-Show or Unavailability
•    If the customer is unavailable or does not respond to the service professional within 30 minutes of the scheduled service time, the booking will be marked as a no-show, and a cancellation fee of 50% of the total service cost will be charged.
Rescheduling Policy
•    You may reschedule your booking at no additional charge up to 4 hours before the scheduled service time. If you need to reschedule within 4 hours of the service time, a rescheduling fee of 10% of the total service cost will apply.
Special Services (Home Salon, Mobile Nail Clinic, Before & After Party Cleaning)
•    For services that require specific preparation or have time-sensitive requirements, such as home salon appointments or party cleaning, cancellations made within 24 hours of the scheduled service will incur a 50% charge of the total service cost.
Refunds
•    In case of cancellations made in accordance with our policy, any payments made will be refunded to your original payment method within 5-7 business days.
•    Cancellations after the service has started or has been completed will not be eligible for refunds.
Force Majeure
•    In cases where cancellation is due to unexpected events such as natural disasters, accidents, or other circumstances beyond control, we may waive the cancellation fee upon review of the situation.
How to Cancel or Reschedule
•    You can easily cancel or reschedule your booking via the app or by contacting our customer support team directly.
By using our platform, you agree to abide by this cancellation policy. We appreciate your understanding and cooperation in ensuring smooth and fair service for all. If you have any questions, feel free to reach out to our customer support team.
Thank you for choosing Metro Care Services app!