At Metro Care Services, your privacy and the protection of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our web application for on-demand services such as cleaning, plumbing, AC maintenance, laundry, home salon services, and more.
By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
• Personal Information: When you register or make a booking, we collect your personal details, such as your name, email address, phone number, billing address, and payment information.
• Service Details: We collect information about the services you book (e.g., cleaning, plumbing, interior design) and any preferences or specifications you provide to customize your service request.
• Location Data: To help us deliver services directly to your location, we collect your geographic location information (address or GPS data).
• Usage Data: We collect data on how you use our app, including device information, browser type, and actions you take within the app.
• Payment Information: We may collect and process payment details through our secure payment gateway for service bookings and transactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Service Delivery: To fulfill your service requests, schedule appointments, and provide you with the best possible on-demand service experience.
• Customer Support: To respond to your inquiries, resolve issues, and assist with any requests you may have.
• Improvement of Services: To analyze usage data to enhance the app, improve our service offerings, and ensure better functionality and user experience.
• Notifications: To send you updates, reminders, promotional offers, and other relevant communication related to your services or the app.
• Payments and Billing: To process transactions, verify payments, and send you receipts or invoices for the services rendered.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. How We Protect Your Information
We take the security of your personal data seriously and implement a variety of security measures to ensure your data is protected:
• Encryption: We use encryption to protect your sensitive information during transmission (e.g., credit card details, personal data) via secure connections (SSL/TLS).
• Access Controls: Only authorized personnel have access to your personal information. We employ strict access control measures to prevent unauthorized use.
• Data Storage: We store your information in secure, encrypted servers with multiple layers of protection to safeguard against unauthorized access or data breaches.
4. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
• Service Providers: We may share your information with third-party service providers (e.g., payment processors, service professionals) to facilitate your bookings and complete the services you request.
• Legal Compliance: We may disclose your information if required by law, such as to comply with legal obligations, respond to subpoenas, or protect our rights.
• Business Transfers: In the event of a business transaction (e.g., merger, acquisition), your information may be transferred as part of that transaction, and we will notify you of such changes.
5. Your Rights and Choices
You have the following rights regarding your personal information:
• Access: You may request access to the personal information we hold about you.
• Correction: You can update or correct your personal details through your account settings.
• Deletion: You can request the deletion of your account or personal information, subject to certain legal restrictions.
• Opt-out: You may opt-out of receiving marketing emails and notifications by following the unsubscribe instructions in each communication.
• Withdrawal of Consent: If we process your data based on your consent, you can withdraw it at any time by contacting us.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience with the app. These technologies help us analyze trends, track users' movements within the app, and improve our services. You can control cookie settings in your browser, but please note that some features may not function properly if cookies are disabled.
7. Third-Party Links
Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete such data from our records.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically for any updates. Continued use of our app after changes have been made signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
• Email: support@metrocare-services.com
• Address: Ajman - UAE
• Phone: +971545113511
Thank you for trusting Metro Care Services with your personal information. We are committed to ensuring that your data remains safe and secure while you enjoy our services.
