Metro Care On-Demand Services

1. Introduction
Welcome to Metro Care On-Demand Services UAE,  These Terms and Conditions (“Terms”) govern your use of our online platform and services, including but not limited to general cleaning, plumbing, electrical fixing, laundry, maid services (live-in and live-out), house shifting, emergency responses, painting and renovation, AC maintenance, interior designs, home salons and nail clinics, event management, door-to-door cleaning, carpet & sofa cleaning, car repairs, and other related services (“Services”). By accessing or using our platform, you agree to comply with these Terms.

2. Service Scope and Availability
Metro Care On-Demand Services operates within the UAE. Our services are subject to availability, and we reserve the right to decline service requests based on logistical constraints, safety concerns, or any other reason at our discretion.

3. User Eligibility and Account Registration
To access certain services, users must create an account. You must provide accurate information and maintain the confidentiality of your account credentials. We reserve the right to suspend or terminate accounts in case of fraudulent or unauthorized activity.

4. Booking and Payment

• Service bookings can be made through our online platform, mobile application, or customer service hotline.
• Payments must be made in advance or as per the agreed terms, via credit/debit card, bank transfer, or cash on delivery where applicable.
• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.

5. Pricing and Quotations

• Prices for services are provided on our platform or upon request.
• Quotations are based on the information provided by the customer and may be subject to change after site inspection.
• Additional charges may apply for services requested beyond the original scope.

6. Service Standards and Liability

• We strive to ensure high-quality service delivery; however, we are not liable for minor discrepancies in service outcomes.
• In case of dissatisfaction, customers must report issues within 24 hours of service completion for resolution.
• We are not responsible for damages caused by third-party service providers.

7. Customer Responsibilities

• Customers must provide accurate service details and grant access to service locations at the agreed time.
• Customers must ensure pets, valuables, and fragile items are secured before service commencement.
• Customers agree to treat service providers with respect and adhere to safety measures during service delivery.

8. Cancellations, Refunds, and Rescheduling

• Cancellations must be made at least 24 hours in advance to avoid penalties.
• Refunds will be processed as per our refund policy and may take up to 14 business days.
• Rescheduling is subject to availability and must be requested in advance.

9. Third-Party Service Providers

• Some services may be performed by independent third-party service providers (“Service Providers”).
• Metro Care On-Demand Services acts only as a facilitator and is not liable for the acts, errors, or omissions of Service Providers.

10. Privacy and Data Protection

• We collect and process user data in accordance with UAE data protection laws and our Privacy Policy.
• Personal information is kept confidential and used only for service delivery purposes.

11. Prohibited Activities
Users are prohibited from:

• Providing false information.
• Abusing or harassing service providers.
• Using our platform for fraudulent or unlawful purposes.

12. Limitation of Liability

• Metro Care On-Demand Services is not liable for indirect, incidental, or consequential damages arising from service use.
• Our liability is limited to the amount paid by the customer for the specific service in question.

13. Indemnification
Customers agree to indemnify and hold Metro Care On-Demand Services harmless from claims, damages, or expenses resulting from service misuse or violations of these Terms.

14. Amendments and Updates
We reserve the right to update these Terms at any time. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the revised Terms.

15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through arbitration in Dubai, UAE.

16. Contact Information
For inquiries or complaints, contact us at:
Metro Care On-Demand Services
Email: support@metrocare.com
Phone: +971545113511
Address: Ajman, Industrial Area 2, Real Group Building, 1st floor, Office 39, UAE